Privacy Policy
1. Introduction
Welcome to Nuqati ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Nuqati mobile application, website, and related loyalty services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.
2. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, password, and profile details you provide when registering.
- Loyalty and transaction data: points balance, reward redemptions, product code scans, purchase history, and activity within partner businesses.
- Device and usage data: device type, operating system, app version, IP address, browser type, and how you interact with the Services.
- Location data: approximate or precise location if you grant permission, used to show nearby partner offers when applicable.
- Communications: messages you send to customer support and feedback you submit.
3. How We Use Your Information
We use collected information to:
- Create and manage your account and loyalty profile.
- Process points earning, redemption, and reward fulfillment.
- Operate, maintain, and improve the Services and partner integrations.
- Send service-related notifications, security alerts, and support responses.
- Detect, prevent, and address fraud, abuse, or technical issues.
- Comply with legal obligations and enforce our Terms and Conditions.
- Send marketing communications where permitted by law and your preferences.
5. Data Retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it in accordance with our retention practices.
6. Data Security
We implement administrative, technical, and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access, correct, or update your personal information through your account settings or by contacting us.
- Request deletion of your account and associated data, subject to legal retention requirements.
- Opt out of marketing communications using unsubscribe links or by contacting us.
- Withdraw consent for optional data processing such as location, through your device settings.
- Lodge a complaint with a relevant data protection authority where applicable.
8. Children's Privacy
The Services are not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
9. International Transfers
Your information may be processed and stored in countries other than your country of residence. Where required, we implement appropriate safeguards for cross-border data transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Material changes may be communicated through the app or by email. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@nuqati.com.